UVPhotoMAX

The UV Photo Max unit is one of our most favorite UV air cleaning systems. We sold them from 2010 to 2023. While we still carry parts and process warranty, we had to move away due to issues with their customer service and standing behind their product to the level we expect.

How long do bulbs last?

A common question we get is “How long does the bulb last?” The answer is, “It depends.”

Ultraviolet bulbs are typically replaced every 1-2 years. Ultravation would reference changing every year when we first started selling the product. They did tell us though that it is safe to use for 2 years, although the effectiveness of UV production starts to degrade.

We always operated under the 2 year bulb rule. After 2 years it could continue to work, however you are now going to see a drop in performance versus a new bulb.

If you are concerned about the power of the UV bulb you should replace them yearly. For most situations every two years is just fine.

System is chirping, what do I do?

If your UVPhotoMAX system is audibly beeping, this can be two things:

1. The bulb has been on enough hours and it is recommended you replace it. If the bulb is still on while it’s chirping you hit the amount of runtime hours to remind you to replace the bulb.
2. If the bulb is not on, and it’s chirping it could be alerting you to a failure. It could have been the bulb failed or the transformer failed. It could also just need a reset.

To get the unit to stop beeping and driving you crazy, here is what you do:

1. While it is on, look underneath the unit where the power cord comes in. You’ll see another smaller hole. Here is what it looks like on the Signature Series (stainless steel version).
2. Press and hold button in WHILE the unit is powered up. Hold it for up to 30 seconds. Yes, sometimes it takes way too long to respond to the button press, so stick with it.

Resetting is the first thing to try any time the unit is having a problem. Whether the bulb is out, or the thing is making a lot of noise. We have had it where the bulb is out and resetting it fixed the unit and had no problems since.

Warranties on UVPhotoMAX?

If you have a white UVPhotoMAX unit, you get a 10 year part warranty. If you have a stainless steel signature series model, it is a lifetime part warranty. If you are experiencing a problem with the equipment, and you wish for us to come out and do warranty work on it, please book it with a tune-up so you get a better value for your visit.

Further questions?

If you are in our service area, please reach out to our support team via email (help@goodguyswi.com) or give us a call at 920-734-1436. We have been working with these units for years and have several hundred of these installed in the valley.